Lockdown Reflections: I thought I had seen everything in retail
Recorded 6 years ago
About this recording
The Covid-19 pandemic has had a massive impact upon us all, both at home and at work, as we adapt to change and challenge. Listen to Billy Duchart reflect upon the brilliant team effort and acts of kindness he has observed in his role as Lead Fresh Trade Manager at Tesco, Wick.
I thought I had seen everything in retail – I was wrong,” he explains. Billy describes the initial panic buying that saw the shelves go from full to empty in the space of a week. He talks about the planning and organisation required to make Tesco a safe place to shop, for members of the public as well as staff. He also talks about the ways in which the shopping experience has changed, to facilitate social distancing and the move towards Dotcom shopping to accommodate the shielded and vulnerable members of our community.
Billy recalls the first occasion when NHS staff were given a priority access time to shop – this coincided with Mothers Day We gifted 120 bunches of flowers to our local heroes”. Seeing and recognising these brave NHS staff was very emotional for everyone and we began to appreciate the gravity of the situation we found ourselves in.”
Billy explains how the team continues to adapt and respond to the needs of customers, colleagues and the wider community.
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